Privacy Policy
Last updated: May 2026
Who we are
The London Funeral Singers provides professional vocal performance services for funeral and memorial services across the UK. Our website address is www.londonfuneralsingers.co.uk.
When you contact us or book our services, you may share personal information with us. This policy explains what we collect, why we collect it, and how we use it.
What information we collect
We collect personal information only when you actively provide it to us — for example, when you use our contact form, send us an email, or make a booking.
This may include:
• Your name and contact details (email address, phone number)
• Details about the service you are arranging, including the name of the deceased and the date and location of the service
• Any specific requests or preferences you share with us regarding the performances
We do not collect payment details directly. If payment is taken online, this is handled by a third-party provider and governed by their own privacy policy.
We may also collect basic technical data when you visit our website — such as your browser type, device, and the pages you visit — through cookies or analytics tools. This data is anonymised and used only to understand how the site is being used.
How we use your information
We use the information you provide to:
• Respond to your enquiry
• Arrange and deliver the services you have requested
• Send you any information relevant to your booking (such as confirmation, logistics, or sheet music requests)
• Improve our website and services
We will not use your information to send you unsolicited marketing, and we will not share it with any third parties except where necessary to fulfil your booking (for example venues or funeral directors where relevant).
Our legal basis for processing
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the basis of:
• Contract — to fulfil a booking you have made with us
• Legitimate interests — to respond to enquiries and manage our business
• Legal obligation — where we are required to retain records
How long we keep your data
We keep personal data only for as long as necessary. Enquiry data is retained for up to 12 months. Booking records may be retained for up to 6 years to comply with financial and legal obligations.
Your rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, where there is no legal requirement to retain it
• Object to how we are using your data
• Withdraw consent at any time (where consent is the basis for processing)
To exercise any of these rights, please contact us at the details below. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website may use cookies to help it function correctly and to understand how visitors use the site. You can control cookie settings through your browser. Accepting or declining non-essential cookies does not affect your ability to use the site or contact us.
Contact
If you have any questions about this policy or how we handle your data, please email us.